Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We dispatch orders within 1–2 business days. Standard shipping within Australia takes 3–5 business days. Express options are available at checkout.

Do you ship internationally?

Yes, we ship to selected countries. International shipping times vary by destination. Duties and taxes may apply.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make amendments.

Products

Are your products natural?

Yes. We are committed to using clean, carefully selected ingredients. Full ingredient lists are available on each product page.

Are your products suitable for sensitive skin?

Our formulas are designed to be gentle, but we recommend reviewing the ingredient list for each product. If you have specific concerns, please reach out before purchasing.

Returns

What is your return policy?

We accept returns on unopened products within 14 days of delivery. Please contact us to initiate a return. See our Shipping & Returns page for full details.

Still have questions?

We’d love to hear from you. Get in touch and we’ll get back to you within 1–2 business days.